Frequently Asked Questions (FAQ)


How long does the fire last?

Each individual fireplace has a unique tank size. The larger the tank the longer the burn time. Manually controlled burners will go for between 4 – 8 hours, depending on the fireplace model. Digital e_ribbon burner can burn for longer depending on your chosen burner specification.

Built in fires

Can you make any size built in fire place?
We can customise the firebox housing and burner to suit your wall opening simply send us your required size and we will give you a quote.
Minimum height is 400mm, Minimum depth is 200mm for the manual firebox and 250mm for the e_ribbon.

Why are not all bio ethanol fireplaces suitable for my room size?

Maintaining the air quality in your room is essential so it is important to follow our room size guide. If you have air exchange in the form of air conditioning or open plan elements then you will be able to fit a longer fireplace than in our guide.

How is the fire box safe to go in any wall?

The MONTREAL/ORLANDO fire box has a unique are venting system that creates an air gap around the outside of the housing. This means that the fire box can be fitted into a stud wall with timber frame. Use pink plaster board such as Gyproc Fireline to prevent your wall cracking over time. If you are using a burner only please ensure complete fireproofing in all surrounding areas.

How do I build the wall opening?

We provide a full drawing as soon as you order which will give you all the exact measurements needed to build the wall opening and cavity. It really is vey easy. The area should be completely finished before the fireplace is fitted. For more information see installation

What’s your return policy?

All our bespoke fireplaces are made to order so we do not accept returns. Please ensure you are completely happy with the drawing of the fireplace ( MTM only) and size before we begin production.

How long does production take?

Once the drawing we have produced for the fireplace is signed off we begin production, please allow 4/6 weeks.

Does installation require any sort of approval?

This depends on the country in which the installation is planned. Please always check with your local authorities.

Is the installation of a decoflame® bioethanol fireplace difficult?

All decoflame® fireplace models are installed in a matter of minutes without any in-depth DIY knowledge. Just follow the fitting instructions in the manual. All decoflame® floor models come already pre-assembled and just need unpacking.

Are decoflame®fireplaces ready for use after installation?

The only additional requisite needed is bioethanol, which is not included in the scope of delivery.

How to light a decoflame®fireplace?

It is recommended to use either long fireplace matches or a long lighter to light the vapours in the burner. If you have an automatic fireplace just switch on power then press start.

Is bioethanol dangerous?

Bioethanol should be nothing else but alcohol which is denatured, i.e. made unfit for human consumption. In comparison to gel, bioethanol burns clean and residue-free, not leaving unpleasant odours or fumes in your home. When burning, it dissolves into water and CO². Only use liquid bioethanol for decoflame® fireplaces which must have a purity of at least 96% but max. 97.5%.

Is it dangerous to inhale the combustion gas?

The vapours of bioethanol consist of plain water and a bit of carbon dioxide. Harmful fumes are avoided by using decoflame® fireplaces with liquid bioethanol of a purity of 96 – 97.5% without placing any decorative items on or around the burner. Do not use bioethanol gel in decoflame® fireplaces. As a general note: gel fires should not be used indoors.

In which container sizes is bioethanol supplied?

decoflame® bioethanol can be supplied in 1 litre bottles or 3 litre jerry cans. Pouring it into smaller jugs, using a pump or a funnel is advised in order to facilitate fuelling of your fireplace.

How long can one litre of bioethanol burn?

In between 4 –9 hours, depending on the decoflame® fireplace model, its burner size, the set flame intensity and the room ventilation. One litre of bioethanol generates around 7.2 kW/h.


Will my decoflame® bioethanol fireplace generate a lot of heat?

Depending on the decoflame® fireplace model it can generate from 2 to 12 kW/h. Unlike other manufacturers a Decoflame fireplace will generate enough heat to make an impact and we will need to ensure the correct fireplace output is suitable for your room size.

Can paper or wood used to fire up a decoflame® bioethanol fireplace?

All decoflame® bioethanol fireplaces are strictly to be fuelled with liquid bioethanol of 96% – max. 97.5% only.

How to extinguish the fire in a decoflame® bioethanol fireplace?

Should you wish to extinguish the flame before the burner is empty, please close the burner opening with the tool provided. Depending on the model of fireplace, you either pull the slider lid towards you with the enclosed handle in one fast, continuous movement in order to snuff out the flames. Or you place the cover of the burner on top of the same in order to cover its opening completely. This cuts off oxygen supply and extinguishes the fire immediately. If you have the e_ribbon fireplace you can simply press the off button to shut down the fire.


What is a decoflame® bioethanol fireplace made of?

All decoflame® fires are made of one or more of the following components: steel, stainless steel, aluminium and hardened glass. If powder-coated, the paint will be heat-resistant up to 400°C.


December 28, 2018 — Deco Flame