Call 0800 030 9280
Call 0800 030 9280

Privacy Policy

Privacy

I. PRIVACY POLICY

Last updated: 12 May 2018

1. decoflame.co.uk APPROACH TO PRIVACY

1.1 www. decoflame.co.uk is a website and a mobile application (all together our “platform”) owned and operated by decoflame mtm Ltd. We are committed to protecting and respecting your privacy in accordance with the applicable data protection legislation (the “Data Protection Legislation”). This privacy policy (“Privacy Policy”) sets out how we collect, use and share information that identifies you or is associated with you (“personal data”).

1.2 For the purposes of the Data Protection Legislation, we are the data controller of the personal data we collect and process about you.

2. PERSONAL DATA WE COLLECT ABOUT YOU

2.1 We collect personal data from you when you voluntarily submit information directly to us or via our platform. This can include information you provide when you register to use the platform, create an account on our platform, set up a profile or, complete a form, provide feedback or reviews on our products or platform, enter competitions through our platform, correspond with us, purchase products from the platform, subscribe to our email lists or respond to surveys or promotions.

2.2 The categories of personal data we collect include the following:

  • (a) Contact details: Such as your name, your email address, your telephone number and addresses associated with your account.
  • (b) Profile information: Such as your contact details (as above) and other any information you share when creating a profile on Services.
  • (c) Payment and transaction information: Records of the products and services you purchase from us and the payment method, and credit/ debit card details, you use for the transaction.
  • (i) Information about how you use and connect to the online service:
    • (i) We automatically collect information about how you use the platform such as the pages and links you access, the time you access the platform and duration you are on it, the platform you come to the platform from or go to after leaving the platform and selections and choices you make when using the platform.
    • (ii) We also automatically collect information about the computer or other electronic devices you use to connect to the platform such as details about the type of device (which can include unique device identifying numbers), its operating system, browser and applications connected to the platform through the device, your Internet service provider or mobile network, your IP address and your device’s telephone number (if it has one).
    • (iii) Typically, the information we collect about how you use or connect to the platform is associated with your device.

2.3 We also automatically collect personal data indirectly from you such as information about the pages you look at on the platform or the device you connect to the platform with, or the products you add to your wish list using a tablet or similar device.

3. HOW WE USE YOUR INFORMATION

3.1 We will also use your personal data for the purposes specifically described below:

  • (a) Contact details: we will use your contact details so that we can communicate with you directly via phone, SMS messaging, or email, in particular, about queries, issues, problems we have detected or concerns you or other users have. We may also use your contact details to send you information about similar products and services that we think may be of interest to you
  • (b) Payment and transaction information: we will use payment and transaction information you provide to process payment for any product or service you purchase from us. We may also use the history of your transactions with us to determine similar products and services that may be of interest to you.
  • (c) Messages to us: we will use messages you send to us to help us respond to any query, issue or concern you raise and to provide decoflame.co.uk services
  • (d) Information about products you have looked at: we use this information to send you reminders and further information about these products. We will also use this information to determine similar products and services that may be of interest to you.
  • (e) Information about how you use and connect to the online service: we use this information to present the platform to you on your device. We will also use this information to determine similar topics, products and services that may be of interest to you.
  • (f) Information about your location: we may use an approximate location to ensure content on the platform is relevant to the city, state or country you are using your device in. We will not collect or track your precise location without your consent.
  • (g) Information about fraudulent activity relating to your account: we will use information about fraudulent activity relating to your account for the purposes of preventing fraud or crime.
  • (h) All personal data on an aggregated basis: we will use all the personal data we collect to: (i) monitor and improve the platform and our procedures and processes; and (ii) to help us develop new products and services.
  • 3.2 We may anonymise and aggregate any of the information we collect (so that it does not identify you). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving the platform, developing new products and features or displaying information about the purchases made via our platform such as the most popular purchases or purchases based on an approximate location.4. INFORMATION WE SHARE WITH THIRD PARTIES
  • 4.1 We may provide third parties with aggregate statistical information and analytics about users of the platform but we will make sure that no one can be identified from this information before we disclose it.
    5. MARKETING AND ADVERTISING
    5.1 Email Marketing – From time to time we may contact you by email with information about our similar products and services which we think you may be interested in if you agree [at the point of registration / sale]. Thereafter, if you do not want us to send you email marketing, please unsubscribe from our marketing emails by clicking on the unsubscribe link in the emails we send to you. 
  • 6. YOUR RIGHTS IN RESPECT OF YOUR PERSONAL DATA
    You may have various rights with respect to our use of your personal data:

    • Marketing: As stated above in section 5, you may opt-out of receiving such emails by clicking on the unsubscribe link in the emails we send to you.
    • Access, rectify, port, block, complete, delete and update: You have the right to access, rectify, block, port, complete, delete and update your personal data, and to restrict its use. You also have the right to request further information about the processing of your personal data.
    • Object: In certain circumstances, you also have the right to object to the processing of your personal data by us.
  • 7. HOW LONG DO WE KEEP YOUR INFORMATION?
    7.1 We will retain your information, whether or not your account is active, for as long as we believe it is necessary to fulfil our business purposes or to comply with applicable law, audit requirements, regulatory requests or orders from competent courts.
    8. LINKS TO THIRD PARTY SITES
    8.1 The platform may, from time to time, contain links to and from third party platforms of our partner networks, advertisers, partner merchants, news publications, retailers and affiliates. If you follow a link to any of these platforms, please note that these platforms have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those platforms.
    9. CHANGES TO THIS POLICY
    9.1 We may update this Privacy Policy from time to time, and when we do so we will update the “last modified” date at the top of this Privacy Policy. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
    10. NOTICE TO YOU
    10.1 If we need to provide you with information about something, whether for legal, or business related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this Privacy Policy.
    11. CONTACTING US
    11.1 Questions, comments and requests regarding this Privacy Policy are welcome and should be addressed to info@decoflame.co.uk.